Frequently Asked Questions

Yes, absolutely. All of our technicians are fully licensed by the state and carry both general liability insurance and workers' compensation coverage. We're also bonded. Before any work begins, we're happy to provide proof of licensing and insurance upon request.

Yes! We provide free, no-obligation estimates for all projects. You can request one online through our scheduling form or call us directly. For larger projects (flooring, remodels, panel upgrades), we'll schedule a brief in-home visit to give you the most accurate quote possible.

For most services in our primary coverage area, we can often schedule same-day or next-day appointments. For non-urgent projects, we typically schedule within 2–5 business days. Emergency plumbing and electrical situations are prioritized — call us directly for fastest response.

Yes. Every member of our team undergoes a thorough background check before joining us. We take your safety and trust seriously — you should feel completely comfortable having our technicians in your home.

We serve a wide range of cities and neighborhoods within approximately 50 miles of our base. Check our Service Areas page for the full list. If you're not sure whether we cover your area, just give us a call — we'll do our best to accommodate you.

We offer transparent, upfront pricing. Before any work begins, we provide a detailed written estimate that breaks down labor and materials. You'll know exactly what you're paying — no surprises, no hidden fees. We charge a flat rate for most standard services and hourly for general handyman work.

We accept cash, check, all major credit cards (Visa, Mastercard, AmEx, Discover), Zelle, Venmo, and Apple Pay. Payment is due upon completion of the work unless other arrangements are made in advance for larger projects.

For free estimates on standard work, there is no trip fee. For diagnostic visits on complex issues (like electrical troubleshooting or leak detection), a small diagnostic fee may apply, which is waived if you proceed with the repair. We'll always tell you upfront before sending anyone out.

Yes! We offer a 10% discount for seniors and military veterans. We also provide discounts for bundled services (e.g., scheduling multiple repairs in one visit) and for repeat customers. Ask about current promotions when you call or submit your request.

The easiest way is to use our online scheduling form — fill it out and we'll respond within a few hours. You can also call or text us directly at (555) 000-1234, or email info@calefamily.org. We'll confirm your appointment and send a reminder before your scheduled visit.

Our regular hours are Monday–Friday 7:00 AM to 7:00 PM, Saturday 8:00 AM to 5:00 PM, and Sunday 8:00 AM to 3:00 PM. We also offer emergency services outside of regular hours for urgent plumbing and electrical issues — call for availability and after-hours rates.

No problem! We ask for at least 24 hours' notice to reschedule or cancel at no charge. You can call, text, or email us to make changes. We understand life happens and will always work with you to find a new time that fits your schedule.

Yes! We work Saturdays 8am–5pm and Sundays 8am–3pm. Weekend slots fill up quickly, so we recommend booking at least a few days in advance for weekend appointments. Same-day weekend availability is possible but not guaranteed.

Absolutely. All of our workmanship is backed by a 90-day guarantee. If something we repaired or installed fails due to our work within 90 days, we'll come back and fix it at no charge. We stand behind every job we do.

Yes, always. We take pride in leaving your home as clean — or cleaner — than we found it. Our team brings drop cloths, vacuums debris, and hauls away all job-related waste. We respect your home and treat it accordingly.

Yes. For work that legally requires permits (certain electrical panel upgrades, major plumbing re-routes, etc.), we handle the permit process on your behalf. We never cut corners on code compliance — it protects you, your home, and your insurance coverage.

Both options work. We can supply all materials (and charge them at cost plus a small markup for sourcing time), or you can purchase materials yourself and we provide labor only. For flooring and tile jobs, we're happy to advise you on exactly what to buy before your appointment.

Yes. For burst pipes, major leaks, or other plumbing emergencies, call us directly at (555) 000-1234. We prioritize emergency calls and will dispatch a plumber as quickly as possible. After-hours emergency rates apply — we'll be upfront about pricing before sending anyone out.

Our licensed electricians can handle a wide range of residential electrical work including outlet/switch installation, lighting, ceiling fans, panel upgrades, circuit additions, GFCI/AFCI installation, and wiring repairs. All work is done to code and inspected as required.

It depends on the size and type of flooring. A single room (200–300 sq ft) of hardwood or LVP typically takes one day. Larger projects, tile work with grout curing time, or subfloor repairs can take 2–3 days. We'll give you a realistic timeline during your estimate.

You don't have to be present for the entire job, but we do ask that someone is available at the start to let us in and confirm the scope of work. For multi-day flooring projects, arrangements can be made for key access. We'll always lock up and notify you when the job is complete.